A Bloody United Mess

United Airlines dragged a bloodied passenger from a flight. Here's what happened.

The incident on United Express Flight 3411 has sparked outrage and calls for a boycott of the airline.

On April 9, 2017, United Airlines Flight 3411 from Chicago to Louisville was overbooked. When four United employees needed to board the plane, the airline asked for volunteers to give up their seats in exchange for compensation. When no one volunteered, United randomly selected four passengers to be bumped from the flight.

One of the passengers selected was Dr. David Dao, a 69-year-old Vietnamese-American physician. Dao refused to give up his seat, and he was forcibly removed from the plane by Chicago aviation security officers. Dao was dragged down the aisle of the plane, and he suffered a concussion, a broken nose, and lost two teeth.

The incident was captured on video and posted online, and it quickly went viral. The video sparked outrage and calls for a boycott of United Airlines. United has since apologized for the incident, and it has offered to compensate Dao and the other passengers who were bumped from the flight.

Conclusion

The United Airlines incident is a reminder of the importance of customer service. When a company mistreats its customers, it can have a devastating impact on its reputation. United Airlines has learned this lesson the hard way. The airline is now facing a public relations crisis, and it will take time and effort to rebuild its reputation.

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